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How sedayubet Handles Your Personal Data

At sedayubet, your personal data is collected only for what your account genuinely needs — verifying identity, processing deposits via DANA, OVO, GoPay or QRIS, and delivering support…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records securedRight to access & delete your dataIndonesia-region data handlingContact our privacy team directly
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sedayubet How sedayubet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or delete the personal data we hold on your account, our privacy support team is available seven days a week from 08:00 to 23:00 WIB.

Live Chat Open the live chat widget from your account dashboard between 08:00 and 23:00 WIB. A privacy-trained agent will handle data access and deletion requests directly during that window.
Email Privacy Request Send a written data request to our dedicated privacy email. Include your registered account name and the specific action you need — access, correction, or full deletion — and we respond within one business day.
In-App Help Centre Navigate to Account Settings, then select Privacy & Data from the Help Centre tab. From there you can submit a structured data request form that routes directly to our privacy review queue.
HOW WE PROTECT YOU

Explore the Six Pillars of Our Data Practice

Every layer of how we handle your information is designed to give you genuine transparency — from the moment your QRIS payment clears to the day you choose to close your account.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings menu in your browser at any time without losing your account access.

Payment Data Security

Transaction data tied to DANA, OVO, GoPay and QRIS is encrypted in transit and at rest using AES-256 standards. No full card or wallet credentials are stored on our servers — only tokenised references supplied by the payment provider.

Account Access Controls

Your account is protected by password authentication plus an optional two-step verification sent to your registered phone number. Any suspicious login attempt from an unrecognised device triggers an automatic security alert to your email.

Data Retention Policy

Active account data is retained for the lifetime of your account. When you close your account, we delete identifiable records within 30 days, except where retention is required because it depends on local law or a pending transaction query.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-screening services necessary to complete your transactions. No marketing third parties receive your personal data without your explicit, separate consent.

Your Right to Correction

If any personal data we hold is inaccurate, you have the right to request a correction at any time through the in-app Help Centre or via our privacy email. Corrections are processed and confirmed within two business days.

Common Questions About Your Privacy on sedayubet

The questions below cover the data rights and privacy concerns we hear most from our account holders in Indonesia. If your question is not here, the live chat team is available from 08:00 to 23:00 WIB every day to help with any privacy-related matter.

We collect your name, email, phone number and date of birth to verify your identity. Once you make a deposit via DANA, OVO, GoPay or QRIS, we also retain a tokenised transaction reference — never your raw wallet credentials.

Yes. Submit a data-access request through Account Settings under Privacy & Data, or email our privacy team directly. We compile and deliver your data summary within five business days of receiving a verified request.

Open the Help Centre tab in your account, select Privacy & Data, and submit a deletion request. We process verified deletions within 30 days. Certain records may be retained longer only where it depends on local law.

We share data only with the payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions and with fraud-screening services. We do not share or sell your data to advertisers or marketing networks.

Transaction records linked to DANA, OVO, GoPay and QRIS are kept for 90 days for support resolution purposes. After account closure, identifiable payment records are deleted within 30 days unless retention depends on local law.

We use essential session cookies (required for login) and optional analytics cookies. You can disable analytics cookies via your browser settings at any time. Turning off essential cookies will affect your ability to stay logged in.

Contact the live chat team immediately between 08:00 and 23:00 WIB, or email our privacy address. We will lock your account, audit the access log and send you a security report within 24 hours of your report being received.

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